Cloud Assert is looking for an exceptional Product Support Manager to be an expert in our products and services and provide specific and broad solutions for both internal and external customers. As part of our Enterprise Product Support team, you will work directly with cross functional teams such as Engineering, Product and Marketing to support our global customers, help improve our products and grow and improve our current support team and processes.
Hands on experience supporting mission critical Enterprise applications
You are an incredible communicator and problem solver.
You have knowledge of current tech trends and software development.
You strive to solve issues on the first interaction with a client.
You quickly identify workarounds to problems.
You follow up early and often.
You get antsy when customer faces downtime.
You have an innate need to understand how things work and the willingness to jump in and figure it out.
You love creating processes that are streamlined and repeatable.
You enjoy writing.
You are fast on your feet with the ability to shift into 2nd gear.
You are process oriented.
At least 3+ years of managing Customers and Product Support Team(s)
At least 6+ years of client/product technical support work history
Experience supporting enterprise products
Hands on experience supporting Microsoft stack of products (Windows Server 2012, 2016, SQL Server, IIS Web Server etc.), Windows server logs troubleshooting
Hands on experience supporting Enterprise .Net Applications and Web Applications. Debugging a web application
Hands on experience on Data center & On-Premise